Privacy Policy

How Do We Collect Information About You and How Is It Used?

The following provides detail about our Privacy Policy. Colonnade Florist treats your privacy seriously. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant products, and process any orders that you may make through our web site.

This policy only applies to Colonnade Florist and not to the companies, individuals, organisations or other websites to which there are links.

You may provide personal information when communicating with us. You may order a product or a service and give your name, e-mail address, or delivery address. Sometimes you may be asked for your telephone number. If you enter a competition or promotion we will ask for your name, address and e-mail address. We will collect information and analyse customer traffic, including by using cookies (see below). It may be that some of the personal information you give us is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent. It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be dealt with as described below. We may use personal information collected about you to personalise your visits to our web site and recommend goods or services to you. We also use the information to help us develop the design and layout of our web site to ensure that our site is as useful and enjoyable as possible. We may use personal information collected about you to let you know about functionality changes to our web site or changes to our terms and conditions of use. Sometimes (and only in accordance with any preferences selected by you) we might use the personal information collected about you to let you know about, new goods, services or offers that you might find interesting.

Other Disclosures:

Colonnade Florist reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

Cookies:

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting this site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our web site, including purchasing items.

What information do we collect?

When you purchase goods from Colonnade Florist you provide us with both contact and payment information. Contact information typically includes your name, address, email address, phone number and payment information. While you are a Colonnade Florist customer, we manage information with regard to your account status, choice of services and customer logs. In addition, we may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How do we use this information?

We use the contact information you provide us with to establish our service for you. We use payment information for payment processing purposes only. We create and maintain other information such as customer account status, choice of services and customer logs in the normal course of providing a service. We will not disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with or bring legal action against someone who may be causing harm or interfering with the rights or property of Colonnade Florist, our customers, or others, or where Colonnade Florist has good belief that the law requires such disclosure. Neither will Colonnade Florist, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Colonnade Florist stores or transmits for its customers. The circumstances under which Colonnade Florist will disclose such electronic customer communications are when:

It is necessary in order to provide service to the customer;
It is necessary to protect the legitimate interests of Colonnade Florist and its customers;

It is required to cooperate with interception orders, warrants or other legal processes that Colonnade Florist determines in its sole discretion to be valid and enforceable;

Customers may opt out of receiving newsletters and/or notices of new or upgraded products from Colonnade Florist by sending a request to privacy@flowersatcolonnade.co.uk. In this request, customers must identify their email address and contact information. Please note, Colonnade Florist reserves the right to send bulletins and other important information regarding our services at our discretion.